The office is open Monday through Friday between the hours of 8:00 am- 5:00pm.
The answering service will take all calls before 9:00 am and after 4:00 pm

New Patients All new patients are required to answer a series of questions in order for you to make an appointment (link initial intake).

Follow-up Appointments If you are a non-surgical patient, and the doctor requests that you return for a follow-up visit, please be sure to make your return appointment prior to leaving our office or within a week following your original appointment. This will insure your appointment is at a time convenient for you.

Post-Operative Appointments When you arrive home, please call our office to arrange for a follow-up appointment. This appointment should be approximately 10 days from your date of surgery. Scoliosis patients usually do not need to return for their first visit until 3 weeks post surgery. Call your surgeon’s secretary to set up this appointment. At this appointment we will examine the sutra line and take out any non-absorbable stitches. This first appointment will be with the Nurse Practitioners.

See prescription policy

We will need 48 hours to be able to process your request. Films sent regular mail unless you provide us with a credit card or a Federal Express account number. In order to request films please call (212) 844-6710 and leave your name (with complete spelling), telephone number and the doctor that you were seen by.

You must give our office at least 48 hours to obtain you pre-certification number. Once our office gets the pre-certification number will call you with that number and then you may schedule your appointment for your x-ray, Mri or CT-Scan.

Medicare does not require any pre-certification.

We will need a signed authorization from the patient for release of medical records
(See link for Patient information release form).

All office visit fees are due on the day of the patient’s appointment and must be collected at that time, unless other arrangements have been made. Contact your insurance company to confirm if they are necessary and the specific amount. Patients seeing physicians not in their medical plans, or out of network are required to pay for the full office visit at the time of their appointment. Unless arrangements have been made with the office manager prior to scheduling the appointment.

Payments can be made by check, cash or credit card. There is no discount for cash payment and there is no finance charge assessed for credit card payment. Please call the Spine Institute of New York prior to your appointment if there are any questions about any upcoming or prior payments.

The physicians of the Spine Institute accept these above insurances, as long as complete and valid information is provided. Please contact the Spine Institute of New York prior to making your appointment with any questions.

We will accept faxed authorizations:
Dr. Michael Neuwirth and Dr. Fabien Bitan - (212) 844-6677
Dr. Andrew Casden - (212) 844- 6643
Dr. Paul Kuflik – (212) 844-8697
Dr. Stuart Kahn and Dr Alexander Lee – (212) 844- 8681

All of our patient billing questions should be directed to our billing office as follows:

Michael Neuwirth, MD, Paul Kuflik, MD, Andrew Casden, MD and Fabien Bitan, MD
(212) 844-8693

Stuart Kahn, MD and Alexander Lee, MD
(212) 844-8643